Due to the severity of COVID-19, Edgewater’s Department of Energy Contractor Managed and Operated Facility client was forced to mandate off-site remote work for the near 800 resources where most of the workforce worked primarily at the field office location and were not set-up to access systems remotely
Due to a mandate from the Security Executive Agent, federal agencies were required to enroll their cleared population into a “continuous” evaluation system provided by the federal government. The deadline for 100% enrollment of the federal cleared population by January 1, 2021, created a significant challenge for the Department of Energy (DOE). Our DOE client chose the ODNI CES as their provider and partner for this mandated service and Edgewater was tasked to complete the conversion.
Edgewater’s federal client was faced with infrastructure technology that was not meeting business demand, was causing unproductive downtime for users and missed deadlines for critical deliverables. The infrastructure issue also impeded progress of several development/ modernization projects, resulting is missed “go live” schedules. In addition, with many stakeholders and 3rd parties effected, the client was having trouble managing operations to achieve the desired results.
A federal government field office required a more advanced and supportable network that would allow federal employees and contractors located at the main field office and remote locations to have access to all supported network and desktop functions, no matter where they were located. The challenge required Edgewater to implement cost-effective solutions that consolidated licensing, improved performance and security, and expanded and standardized technology for all users.