A staff office at a Cabinet-level federal agency provided Edgewater with a task to perform a needs analysis on a very inefficient 20-year-old system and with outdated manual processes and cyber security vulnerabilities. The client specifically requested Edgewater to document the “as is” environment and processes and recommend a “to be” environment and processes that would meet the mission requirements with a secure system solution using updated technology and more efficient business processes. Change management also posed a significant challenge because the users were comfortable with the current system and were not concerned about the cyber security vulnerabilities.
Erickson Living, a national leader in developing and managing continuing care retirement communities, was looking for a partner to help rapidly develop a system to manage information relating to the impact of COVID-19 across their communities. With the rapid rise of the COVID-19 and the at-risk population within the communities, Erickson Living needed an incident operating platform that would allow their managed communities to easily enter information regarding supplies, staffing levels, and critical enterprise initiatives and for management to review and quickly analyze key data points.