The Challenge:

Edgewater supports an independent energy agency that helps customers to obtain secure, reliable, and reasonably priced energy. The organization’s goals are to ensure reasonable energy rates, and safe and reliable infrastructure. When connectivity issues arise, work staggers to a halt, leaving projects in limbo.

While traveling or working remotely, some users experienced Personal Identity Verification (PIV) card issues. If they’re unable to connect to the Virtual Private Network (VPN), immediate IT support is needed to get them back online. Unfortunately, the existing process took approximately two weeks to implement. It required a new laptop to be provisioned, shipped, and set up. Federal leaders had been looking for a solution to this persistent challenge for years.

The Solution:

Leveraging Microsoft Defender for Endpoint Live Response, the Edgewater team uncovered a secure solution to reach these remote users. The team supplies scripts that disable the PIV card requirement, and then runs PowerShell scripts to the target devices. This allows the IT Helpdesk to connect to the impacted device over the Internet and render support to the user remotely.

The Outcome:

This new process allows IT Support to resolve this PIV failure isolation issue on the same day it’s submitted. When demonstrated to leadership, it was met with a huge amount of positive feedback. The solution saves our client from immeasurable productivity loss, and the cumbersome task the old method required.

Back to All Stories

Further Reading

Revolutionizing Data with AI-Driven Tagging 

In the ever-evolving data management landscape, quickly finding and relating information is paramount. By harnessing the power of open-source AI […]

Read More

Case Study: Hunting for Midnight Blizzard to Safeguard a Global Scientific Research Organization

Dangerous organizations are becoming more emboldened in their cyberattacks. Armed with an arsenal of powerful malware tools, expertise of their […]

Read More

OT Cybersecurity on a Budget: A Practical Guide to Doing More with Less 

Let’s be honest – many of us are being asked to defend operational technology (OT) environments without the dedicated tools, […]

Read More

Edgewater Ranks No. 64 on Inc. Magazine’s List of the Mid-Atlantic Region’s Fastest-Growing Private Companies 

Today, Edgewater Federal Solutions, Inc. proudly announces that it has been named No. 64 on the fifth annual Inc. Regionals: […]

Read More

Catching up with Andrea Snader, new Health and DoD Sector President at Edgewater Federal

Following the news that Andrea Snader had joined Edgewater as the company’s newly created Health and DoD Sector President, overseeing […]

Read More

Catching the Undetected: Cybersecurity Insights from Dan Rossell 

Dan Rossell, VP of Incident Response at Edgewater, thrives on tackling the ongoing challenges of cyber defense. With nearly two […]

Read More

Edgewater Welcomes Andrea Snader as Health and DoD Sector President

Frederick, Md. [February 26, 2025] — Edgewater Federal Solutions, Inc. (“Edgewater”), a leading enterprise IT, cybersecurity, and systems engineering provider […]

Read More

Tracking the Unseen: Edgewater’s Enhanced Queries for Seashell Blizzard APT 

Edgewater Federal Solutions’ expert cyber threat hunters continuously seek innovative ways to detect and mitigate malicious activity. Our proactive approach […]

Read More

EDGEWATER ADDS BOB AMANI AS CHIEF TRANSFORMATION OFFICER

Frederick, Md. [December 11, 2024] — Edgewater Federal Solutions, Inc. (“Edgewater”), a leading enterprise IT, cybersecurity, and systems engineering provider […]

Read More

EDGEWATER APPOINTS TOM FERRANDO AS COMPANY CHIEF EXECUTIVE OFFICER

Frederick, Md. [December 4, 2024] – Edgewater Federal Solutions, Inc. (“Edgewater”), a leader in enterprise IT, cybersecurity, and systems engineering […]

Read More

Edgewater Federal Solutions Named to Inc.’s 2024 Best in Business List in IT Management for the Second Time

Frederick, Md. (December 3, 2024) – Edgewater Federal Solutions, Inc. (Edgewater), a leading enterprise IT, cybersecurity, and application development Government […]

Read More

Edgewater Named Elev8 GovCon Honoree for the 2nd Time

Frederick, Md. (October 8, 2024) – For the second year, Edgewater Federal Solutions, Inc. (Edgewater) is recognized as an OrangeSlices’ […]

Read More

Our People…Your Edge

We didn’t create our outstanding team by accident.

Our advantage comes from a consistent focus on attracting highly talented and dedicated people – and a commitment to honoring and empowering them so that they stay. With meaningful work and industry-leading training, compensation, and benefits, Edgewater careers are enviable so that our people are our edge.

Meet the Team Join the Team
Meet the Team
“

I have been working at Edgewater as a Configuration Manager for over 5 years. The job has been challenging, rewarding and has provided an environment for professional growth. As an on-sight contractor, I have been working with a team of seasoned professionals who have provided both technical expertise and a warm friendly environment.

- Barry Cohen