The Challenge:

Edgewater supports an independent energy agency that helps customers to obtain secure, reliable, and reasonably priced energy. The organization’s goals are to ensure reasonable energy rates, and safe and reliable infrastructure. When connectivity issues arise, work staggers to a halt, leaving projects in limbo.

While traveling or working remotely, some users experienced Personal Identity Verification (PIV) card issues. If they’re unable to connect to the Virtual Private Network (VPN), immediate IT support is needed to get them back online. Unfortunately, the existing process took approximately two weeks to implement. It required a new laptop to be provisioned, shipped, and set up. Federal leaders had been looking for a solution to this persistent challenge for years.

The Solution:

Leveraging Microsoft Defender for Endpoint Live Response, the Edgewater team uncovered a secure solution to reach these remote users. The team supplies scripts that disable the PIV card requirement, and then runs PowerShell scripts to the target devices. This allows the IT Helpdesk to connect to the impacted device over the Internet and render support to the user remotely.

The Outcome:

This new process allows IT Support to resolve this PIV failure isolation issue on the same day it’s submitted. When demonstrated to leadership, it was met with a huge amount of positive feedback. The solution saves our client from immeasurable productivity loss, and the cumbersome task the old method required.

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Further Reading

Edgewater Awarded EIA EOP V IDIQ

FREDERICK, Md. (April 18, 2024) — Edgewater Federal Solutions, Inc. (Edgewater), a leading IT services federal contractor, announces that it […]

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Edgewater Promotes Hank Jackson to COO 

FREDERICK, Md. (April 16, 2024) — Edgewater Federal Solutions, Inc. (Edgewater) proudly promotes Hank Jackson to Chief Operating Officer (COO), […]

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Edgewater Taps Shaun Poulton as the Company’s next CTO

FREDERICK, Md. (April 8, 2024) — Edgewater Federal Solutions, Inc. (Edgewater) announces that Shaun Poulton will head the company’s technology […]

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The Digital Battlefront – The Need for a Quick Response against State-Sponsored Cyber Attacks 

In today’s digital age, cyber threats are constantly evolving, and Federal agencies are particularly vulnerable to attacks by State-sponsored advanced […]

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Edgewater Promotes Brian Carr to CFO 

FREDERICK, Md. (April 1, 2024) — Edgewater Federal Solutions, Inc. (Edgewater) is pleased to announce the promotion of Brian Carr […]

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The Digital Battlefront – Is your Agency Prepared for a State-Sponsored Cyber Attack?

State-sponsored advanced persistent threats (APTs) are becoming more emboldened in their cyber attacks. With significant resources at their disposal, including […]

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Edgewater Ranks No. 73 on Inc. Magazine’s List of the Mid-Atlantic Region’s Fastest-Growing Private Companies 

Frederick, Md. (February 27, 2024) – Inc. magazine today revealed that Edgewater Federal Solutions, Inc. is No. 73 on its […]

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Edgewater Celebrates 2023 Founder’s Award Winners

During Edgewater’s Q1 Town Hall, we had the incredible pleasure of announcing our Founder’s Award honorees! Congratulations to Barry Cohen […]

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Innovation, Growth, and Giving Back: Edgewater’s Unforgettable 2023

2023 marked another incredible year for Edgewater Federal Solutions. There are some things we’re fortunate to celebrate every year, like […]

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Edgewater Federal Solutions Named to Inc.’s 2023 Best in Business List in IT Management Category 

4th annual list recognizes 215 private companies putting purpose ahead of profit.  Frederick, Md. (December 5, 2023) – Edgewater Federal […]

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Our People…Your Edge

We didn’t create our outstanding team by accident.

Our advantage comes from a consistent focus on attracting highly talented and dedicated people – and a commitment to honoring and empowering them so that they stay. With meaningful work and industry-leading training, compensation, and benefits, Edgewater careers are enviable so that our people are our edge.

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Working for Edgewater Federal Solutions for the past 5 years has renewed my belief that great companies still exist.   They value and recognize the employee and invest in our futures.  To anyone considering a career with Edgewater, if you enjoy a positive working environment with a company that values and recognizes its employees contributions come join us.

- Al Tornabene