Edgewater supports an independent energy agency that helps customers to obtain secure, reliable, and reasonably priced energy. The organization’s goals are to ensure reasonable energy rates, and safe and reliable infrastructure. When connectivity issues arise, work staggers to a halt, leaving projects in limbo.
While traveling or working remotely, some users experienced Personal Identity Verification (PIV) card issues. If they’re unable to connect to the Virtual Private Network (VPN), immediate IT support is needed to get them back online. Unfortunately, the existing process took approximately two weeks to implement. It required a new laptop to be provisioned, shipped, and set up. Federal leaders had been looking for a solution to this persistent challenge for years.